Responsible Gaming

Gaming Should Be Entertainment, Not Income

At Emerald Cinemas, we believe that online gaming and pokies should be enjoyed as a form of entertainment only. Playing pokies should never be seen as a way to earn money or solve financial problems. The odds are always in favour of the house, and you should only ever spend money you can afford to lose.

Gambling should be fun and exciting – if it stops being enjoyable, it's time to take a break or seek support.

Age Verification

In Australia, you must be at least 18 years of age to participate in online gambling and play pokies. We take age verification seriously and verify all players before allowing access to our services.

If you are under 18, you must not use this website.

Parents and guardians are encouraged to use parental control software to restrict access to gambling websites on shared devices.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone else, problem gambling may be developing:

• Chasing losses by gambling more to try to recover money you've lost
• Gambling with larger amounts of money than intended
• Spending increasing amounts of time gambling
• Hiding your gambling activity from family, friends, or partners
• Neglecting work, study, or family responsibilities due to gambling
• Borrowing money to gamble or pay off gambling debts
• Feeling anxious, irritable, or depressed when not gambling
• Failed attempts to cut down or stop gambling
• Using gambling to escape problems or negative emotions
• Lying about the time or money spent gambling

If you notice these signs, reach out for help immediately – support is available.

Self-Help Tools & Safer Gaming Features

We provide several tools to help you maintain control over your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
• Time-Out: Take a break from gambling for a specified period without closing your account
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account

Contact our support team to activate any of these tools. Your wellbeing is our priority.

Support Organizations & Helplines

If you or someone you know is struggling with problem gambling, professional help is available:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free and confidential)
  Provides counselling, support, and resources for problem gambling across Australia.

International Resources

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free and confidential support for problem gambling in the UK.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling operators.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Resources and support for problem gambling in Canada.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  Phone: 1-800-522-4700
  Helpline and resources for problem gambling in the US.

If You Need Help

If you think you may have a problem with gambling, or if someone you care about does, please seek help today. Problem gambling is treatable, and support services are confidential and free.

Remember: asking for help is a sign of strength, not weakness. The sooner you reach out, the sooner you can get back on track.

Contact Gambling Help Online on 1800 858 858 or visit www.gamblinghelponline.org.au today.